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Frequently Asked Questions

Orders, Shipping, Discounts & Rewards

Shipping

Woohoo Deodorant Sample Packs are shipped free in Australia, using letter post. These are unable to be tracked and can take from 5-15 Business days.

*larger items included with a deodorant sample pack purchase will may exceed letter post dimensions and a shipping charge will apply.

Woohoo Skincare Sample packs are shipped free in Australia via parcel post :)

For the great big amazing world of ours we send your order with Australia Post for the following fabulous prices: 

NEW ZEALAND - $9.90 standard shipping for orders. Express option available. Free for orders over $100. US, CANADA, UK, IRELAND, HONG KONG, JAPAN AND SOUTH EAST ASIA - Starting from $13 standard shipping ($18 for larger orders). Express option available. Free for orders over $150. 

Other countries - $35 (International Express Courier)

*Unfortunately, we can't ship to Spain and Hungary due to their customs who are not allowing Australian cosmetics. 

All orders worldwide have tracking numbers so you're never left wondering where your parcel is! We'll try our very best to send your order the next business day after it's placed, but during peak times please allow 2 working days for your order to be dispatched from our warehouse.

International Express orders are sent with full tracking via the Australia Post International Express Courier Service (the best we could find!) and takes 3 to 10 business days.

If you're a long way from Australia and outside of Asia, there's no need to be concerned your parcel won't arrive for ages. Your delivery will get there super-duper fast with our extremely reliable courier-level service :)

If you are a wholesale customer and have a large order please email us at [email protected] and we can get a courier quote for you.

* An important Note on CUSTOMS and IMPORT DUTIES This can vary depending on where you live. Customs is a complicated beast! Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are your responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

We can confirm though that our lucky customers in the USA, Hong Kong and Japan won't have customs fees to worry about due to the Free Trade Agreement with Australia.

Our New Zealand customers won't be charged customs as long as your order value is under $399 NZD.

Shipping with us is never a hassle :)

  • FREE Australia-wide shipping for our Skincare and Deodorant Sample Packs 
  • FREE Australia-wide shipping on orders over $55
  • FREE 90 Day returns
  • $2.95 untracked letter shipping for very small items like deodorant paste samples (8-15 days*)
  • $4.95 standard shipping (4-8 days*)
  • $7.95 for Express if you need it in a hurry (1-4 days*)

* Please note these are estimates only and exclude weekends. Please allow 1 - 2 working days for your order to be dispatched from our warehouse.

Free shipping doesn't apply to wholesale orders. If you are a wholesale customer and have a large order please email us and we can obtain a quote for you. 

Unfortunately we are unable to follow up any further as the parcel has been marked as delivered by Australia Post, as Australia Post has terms and conditions that don't allow us to track past delivery for security and privacy reasons (to protect the recipient).

We would suggest that you speak with the staff at the post office just in case it has been taken there for collection and you can also call Australia Post customer service Helpline 137678 or log a tracking enquiry via their website or your tracking link.

Please feel free to get in touch with us if you need further assistance.

You've seen this stuff before packing peanuts or bubbles? And perhaps gotten a little hot under the collar at a company for using something that's bad for the environment? (especially if the products you're buying are meant to be good for the environment?)

We realised that we'd upset some of you by using it and not explaining what this stuff is made from, and how cool it is! This is called bio-fill and it's made from 100% natural starch. We use it in your parcels to keep your goodies secure while they get whisked around Australia (and the world). 

The really nifty thing is that it's biodegradable and compostable. You could chuck it on the garden, or even put it in your bathtub and wet it. It will magically disappear! BUT... there are plastic alternatives that look a LOT like this good stuff.

The way to tell the difference is to wet one and if it starts to break down right away then it's the goods. So sometimes you might find us alternating between biofill and recycled paper to keep your order safe, and if you DO see this please don't worry. We have our beautiful planet in the forefront of our minds ALL THE TIME and would never use unnecessary plastic to pack your order. 

Our packing peanuts are 100% biodegradable and can be put in the compost bin, or even popped into the bath to dissolve with a little water. However if you're super eco-conscious, we recommend putting your biodegradable packing peanuts aside until next time you need to send a parcel to someone so that they can be re-used :) Here's a video showing how they dissolve in water!

Orders and Discounts

You will be able to see this option within the Checkout process at the Order Summary.  This is the step right before you select your postage preference and complete your payment details.
You can browse our products online and once you have decided on what you would like to purchase you need to click the 'Add to Cart' button and follow the instructions on-screen - Easy Peasy! 😁

One of the below scenarios may be the reason!

Is there already a promo or offer being applied to your order? (these often automatically populate when your order qualifies for an offer) - there is a limit of one discount code per order. 

If your code is for a specific for a free item - Please make sure you've added the product to your cart first unless the offer specifies otherwise. (this one gets most people, it's not just you!) 

Are you setting up an automatic/subscription delivery? Additional discounts aren’t always valid with subscription items but may be applicable with other 1 off items in your purchase -please reach out to us so we can help out.

*Please note, If this doesn't answer your question, it is important that you email us right away to make sure we don't ship your order without sorting you out! 

Absolutely, Add an E-gift card to your order, You will receive an email for passing the gift card on to your recipient.
Or create a fresh order with a Gift Card only and send it  right away directly to the lucky recipient by entering their email address for the purchase.

Certainly ! You can order using your existing account (so that you can boost your own reward points ;-)  Or simply shop as a guest, 

Select one of the existing gift packs or choose your items and a gift box , Also select ‘gift wrap’ option if you wish on the Full CART page

Our ‘gift’ option will have your products nestled nicely together with tissue wrap inside in a standard kraft box,  Of if you have also purchased one of our lovely gift boxes our ‘gift’ packing will be snuggled inside.

Don’t forget to set and set an alternate shipping address if you would like it shipped directly to the lucky recipient  - And If you need a little help please let us know.

If you're reading this then you probably noticed the message on our website letting you know that we use cookies to make your experience amazing while you shop online with us.

Almost every website uses them, they often just aren't as open as us about telling you about them :) We have thorough cookie and privacy policies that protect you and your data, but we understand that this isn't always for everyone. 

If you still want to shop but prefer not to allow cookies you have a couple of options :) You can call us at the Happy Shed during business hours on (02) 4040 5353 and place your order over the phone.

 You can come and visit us at the Happy Shed in Adamstown NSW :)

OR (for the tech savvy!)  You can browse our website in 'incognito' or 'private' mode which doesn't store any cookies on your computer or device and all information about your browsing session disappears as soon as you close the window. If in doubt, the easiest thing is just to give us a call and we'll be here to help you out.

We are! Just not many yet :) We are a small Skin and Body care company and are working to get ourselves into stores and chemists all over the world.

You will be seeing us in-store soon. Check out our Stockists Lists for the most up to date information of where you can find us. 

Payments and Returns

In the unlikely event that you are not happy with your Woohoo purchase, you can return or exchange within 90 days of your purchase. 

Simply call us during business hours on (02) 4040 5353 or pop us an email so that we can discuss and make the arrangements.

We’ll make it as fuss-free as possible, however there are some terms and conditions please Click Here for full details.

If you aren't 100% confident using your Visa, Mastercard or Amex, Paypal, Afterpay or Laybuy on our secure website we are happy to take your order over the phone.

Please call Woohoo HQ on (02) 4040 5353 during business hours. 8am-4pm Monday to Friday.

Or pop in to Woohoo HQ if you are local :)

 

Credit or Debit card using VISA, MASTERCARD or AMEX, 

Paypal, Pay instantly or Pay-in-4 with a linked card or bank account, . Simply log in with your email address and password to pay. 

Afterpay is a digital service that makes it possible to buy something now and pay it off in fortnightly installments and you'll get to enjoy the product right away. 

LAYBUY - lets us ship your purchase right away and spreads the cost over 6 automatic weekly payments.

Subscriptions

YES!

Share your unique Invite Link with a friend, Once they create their own subscription using your your invite link Their current subscription will trigger a  Group Subscription discount on your subscription products.

This will increase up to a maximum of 30% discount when you have 3 or more friends in the group with current subscriptions.

Just log into your Subscription (find this link a little further down on the Woohoo account log in page) And you can choose updates to -

Choose 1,2,3 or 4 Monthly Frequency for your Automatic order - You can also change this frequency later on if you need to!

Change/Remove and Add products within your subscription or even add a One-Off item to ship with your automatic order.

Skip or Change the date of your next automatic order.

Change your Delivery Address.

And you are able to cancel at any time.

Of course  if you need assistance with any of these, please don't hesitate to get in touch with us via [email protected]

There are a couple of ways you can access your subscription!! 

If you are already Logged into your Woohoo account, You will have a ‘My Subscriptions’ option to click, just follow the prompts from there. 

If you have forgotten your password, or not yet activated your Woohoo account (You may be missing out on earning some awesome rewards!!)  You can go to the Login Page.

On the Account login page further below the login fields, is an alternative ‘Subscriptions Login Help’ where you can click to get a temporary password for your subscription You will need to have access to your SMS or email service to receive the login code.

We are here to help, so if you need further assistance just pop us an email, message or phone us during business hours.

 

Rewards Program

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points or Rewardslinks on our website.

Go ahead and earn as many as you can. But make sure you don't leave your account inactive for 12 months or they will expire!

You can use some of all of your points to redeem free items. Our products will have various points values and you can add multiple items or save points to redeem your goal product.

Remember to make sure you have at least 1 item you are purchasing in your Cart before you start redeeming!

To redeem free items please log into your account.

You can then use the  ‘Rewards Program’ link in the bottom left corner (on a desktop), or in the main menu on your mobile, look for the ‘Spend Points’ button, or take the opportunity on the check out page before proceeding to payment.

From there you should be able to nab yourself some wonderful Woohoo freebies :)

Once you have logged in to your Woohoo account, click the ‘My Rewards’ to view your balance, you can also see your balance inside your shopping cart where there is an option to also Redeem rewards before checking out.

Approved: These points can be redeemed on rewards immediately

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. 

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to redeem free products, so the more you collect the more you save !

Woohoo Crew Rewards Program

You can read the Woohoo Crew Rewards Program Terms and Conditions Here.

There could be a couple of reasons for this.

You have redeemed a free product during your purchase.

An order was changed, refunded or partially refunded after the initial purchase.

'Refer a Friend' Your friends purchase has been cancelled or refunded.

Points will expire following 12 months inactivity on your account.

General FAQs

Who can use Woohoo?

The short answer is YES. You can happily focus on growing your bubba while using Woohoo products :)

We have purposefully chosen ingredients (including essential oils and bio-retinols) our Woohoo products with pregnancy and conception in mind. 

The only product that we advise pregnant ladies about is Black Seed Oil as it is a known emmenagogue (stimulates blood flow in the pelvic area) when used as a food supplement. No one has given any recommendations when it used on the skin, so we always stay conservative and advise against using it.

Please get in touch if you have more questions!!

Yes, bio-retinols are safe to use during pregnancy.

Even though they have similar skin benefits to retinols and retinoids, bio-retinols don't have the same side effects.

Absolutely!!

It's completely safe for your growing children to use Woohoo Natural Deodorants.

You might need to keep an eye on younger kids to make sure they're not using too much though, and don't let them forget to wash under their arms daily so they don't get any build-up of deodorant.

The short answer: Yes, the essential oils we use are all considered safe for use during pregnancy or when trying to conceive.

The long answer: 

Many of our products have essential oils because we stay well away from artificial fragrances. When it comes to essential oils there is no clear cut answer about whether or not you should use them during pregnancy.

Our belief is that many are safe at the very low levels that we use them. But some definitely need to be avoided during pregnancy because they're emmenagogues (stimulates blood flow in the pelvic area). These are oils such as clary sage, sweet marjoram, vetiver and juniper.

We do not use any essential oil that is considered a definite 'no no' during pregnancy. The essential oils we do use are at a very low percentages with the total of essential oil being under 1% which it is considered OK when used topically (by some, you'll find lots of conflicting advice on the net). So it is up to you if you are comfortable with this.

Webmd has some more information if you want to dig into the details :)

If you prefer to avoid essential oils entirely, we have lots of essential oil free options in our skin, deodorant and hair ranges. Click here for our Essential Oil Free products.

We get asked quite often about caring for young skin, and even though we don't advertise to kids, teens or tweens, our skincare is still perfect for them!

The most important thing we would recommend is for young skin to be very gentle with it. Even when the dreaded pimples surface, you don't need harsh, drying cleansers to get rid of them.

That can actually cause young hormonal skin to overreact and produce more oil, causing more pimples.  The best thing to do would be to try out our sample packs to see which products feel right.  Please remember to take it easy with the Pig In Mud Mineral Mask and only apply it for a couple of minutes to start with, particularly if you're using the stronger mask for oily/combination skin. You can even soften the mask's drawing powers by mixing it with yogurt instead of water. Then you have to resist the temptation not to lick your lips!

Have you seen our Clear & Calm Sample Pack? It has all of our best products for young hormonal skin and is a great place to start.  These products are all gentle and easy to use, perfect for young skin.

From our Woohoo Deodorant range blokes tend to favour our extra strength Tux and Wild.  And our Regular strength Surf, but our scent options are all quite unisex!

From our Skincare range guys often prefer Light weight Moisturisers, Shave products & Oil free cleansers, 

HESO Shave Oil Gel

HESO Aftershave

Chirpy Charcoal Cleansing Gel

Butterfly Kisses Probiotic Gel Cream

Perfectly Happy Light Moisturising Cream

Check out our Clear and Calm Sample Pack 

 If you need a little more help choosing, feel free to reach out to us :)

Free From

Yes, our products are gluten free.

Additionally we would love to take this opportunity to let you know we've done some work with the Coeliac society of Australia and their research shows that gluten in skincare isn't an issue for people with dietary concerns as the gluten can't be absorbed into the digestive system via your skin.

But either way you're safe with us :)

We sure do!

In fact the majority of our leave on products are Essential Oil Free :)

Click Here to jump to our Essential Oil Free Collection

We sure do!!

We do not use ANY synthetic fragrances in our creations but if you have a keen sense of smell and would prefer not to smell your products.  We do have a selection of the most neutral in our range. You may smell only a very, very subtle hint of some of the luscious ingredients in the formula:)

Click here to jump straight to our Fragrance Free Collection.

*If you don't mind some fragrance but just need to steer clear of Essential Oils, please see our Essential Oil Free FAQ. As we do have products that may have a naturally strong or herbaceous scent or that are scented with Natural Food Flavours.

We do try to minimise our use of palm oil but we do have some products that still use it, mostly in "functional" ingredients like emulsifiers.  

As more palm-free ingredients become available to vegan, natural manufacturers, we are slowly moving away from Palm Oil and that's very exciting :)

Jump to our Palm Oil Free Products.

We have many nut free Skin and Body Care products.

Click here to jump to our Nut free Collection

We do have a few products containing Shea Butter in our Skin and Body Care range.

You may just want a dose of Shea goodness,  but as this may also be a tricky ingredient for people who have a Shea or even Latex allergy (as these are closely related)  Click Here for products that Contain Shea Butter

Ingredients

We're a small Aussie business based in Newcastle NSW and we make all of our products here. 

In the cosmetics world it's almost impossible to use 100% Australian ingredients as we don't have many ingredient manufacturers here in Australia. 

That said, we do use Australian sourced ingredients and packaging at every opportunity!

Good news! We can confirm that bicarb does NOT contain aluminium.

It's actually a bit of a rumour (or clever marketing!).

Here's a great blog article if you'd like to learn more 👍

No way, Jose! Our zinc is non-nano.

This means that the particles are bigger (micron size), rather than nano size, so you don't need to be concerned about the potential health risks linked to nanoparticles.

Our creations are high in active ingredients, so the products work hard for you to achieve the best results possible.

For more information on how we choose our ingredients and our Conscious Chemistry approach to formulating Click HERE

YES it is OK to use a bicarb soda deodorant, but only if it has been carefully formulated to have a lower pH like Woohoo. 

We've carefully balanced the pH so it's not too alkaline but it still busts odour with the best of them. 

It is possible your skin may react if you are using too much, have not properly cleaned away previous applications or have other external irritants like clothing rubbing on the area. 

It’s also good to remember your pits occasionally need some moisturising just like the rest of your skin :-) 

If you are extremely sensitive, which does happen for some, we do have Bicarb free Woohoo too!

Alcohols are a bit confusing - there are good alcohols and bad alcohols! What the!?

The types of alcohols to avoid are ethanol type alcohols - they're very drying to your skin, which can lead to all sorts of issues.

We would never put these alcohols in our products. BUT... you might have seen Cetearyl Alcohol in the ingredients list for some of our cream-based products.

This is a different type of alcohol altogether and is actually a naturally derived fatty acid which moisturises and protects your skin rather than stripping and drying it.

Don't be scared off by its name :)

We use sustainably sourced ingredients. e.g. our coconut oil comes from local farms in a small Solomon Islands community & our Shea butter is sourced from a community in Ghana. 

Our ingredients are all listed on the individual pages for each product. Look for the ingredients tab to find the list :-)

Triethyl Citrate is a deodorising active ingredient that is derived from natural sources.

It is used as it is one of the few natural deodorising ingredients available.

It is both approved by natural and organic certifying organisations such as Na true and COSMOS. It has an EWG score of 1

Storage and Shelf Life

Shelf life varies per product and whether it has been opened or not.

Generally our Woohoo Skincare creations can be stored for up to 18 months unopened, however storage conditions and temperatures will impact these time frames. Storage away from sunlight, Dry and 25°c or below is best.

Shelf life for products (Unopened) ranges from  12 - 18 months depending on the product. Please remember they do need to be stored in a cool, dry place otherwise the timeframe can be much less.

Shelf life (Once Opened) please see the open jar symbol on the packaging this will usually have a 6M (this is the sign for 6 months once opened) but there may be some products that vary like some of our Oils.  And Creamy products that are exposed to fingers like our Cloud 9 Cleansing Balm or our larger Over the Moon Rich Repair Cream should ideally be used within 3-4 Months and always with clean dry hands.

 

Our deodorants have quite a long shelf life and will be fine unopened for 2 years as long as you keep them in a cool, dry place below 25°c 

(They have been tested to 2yrs, however as they are a waterless product - when they are kept in the right conditions they will last longer) 

Once opened we would suggest to use within 12 months. 

Deodorants

Choosing your deodorant

Yes!

Woohoo deodorants have what it takes to take on even the toughest of BO, and can handle extreme amounts of sweating. 

Our deodorants have been road-tested in some very extreme conditions -  by endurance athletes, firefighters, tradies - and have proven themselves time and time again.

Our Woohoo natural deodorants suit everyone, and anyone can use any of our scents. 

We do find though that men often tend to gravitate towards our Extra Strength formulas, Wild and Tux (or Surf and Mellow for sensitive skin) :)

We have 7 scents, and each one is special in its own way (e.g. some are Extra Strength, and some are Bicarb Free).

We've got a handy little comparison chart here!

Or jump across to our Deodorant Quiz to help you choose a scent that ticks all your boxes.

Our Extra Strength deodorants have been formulated to include the most active deodorising ingredients (including bicarb soda). They're also scented with essential oil blends that are most powerful when it comes to neutralising body odour. 

Our Regular Strength deodorants have less bicarb soda in them than our Extra Strength formulas. The essential oil blends that we use to add scent are also a little milder / softer. 

Our Sensitive deodorants are bicarb free - instead they use a different balance of deodorisers including magnesium. 

Insider tip: Just because you sweat, it doesn't mean you need an Extra Strength deodorant. In fact, all of our deodorants will blend differently with your unique body chemistry, so you may even find that a Regular strength deodorant will work better than an Extra strength deodorant. To give all our scents a try, check out our sample pack.

The formulas for our Woohoo deodorant sticks are actually quite different to our deodorant pastes, and they're applied differently too!

Our deodorant and anti-chafe sticks have a 'hands off' application style and don't require you to get deodorant on your fingers. You swipe the stick directly onto your armpit and other sweat-and-chafe-prone areas. They have a waxy, firm texture (they need to have this so they don't break). 

Our original pastes have a softer, more buttery texture than the sticks. You apply them with your fingertips, the paste melting on contact with your skin to become creamy. 

Despite their different textures, both the sticks and pastes use the same deodorising ingredients so you’ll see the same incredible BO-busting results whichever style you go for. 

And of course the scents  - WILD, TUX, POP, TANGO, URBAN, SURF and MELLOW -  are available across both sticks and pastes (with POP launching in late 2022!).

You sure can :)

Our Bicarb-Free options (Mellow & Tango) may be the safest place to start for super sensitive skin, and those who are sensitive to bicarb soda (a common deodoriser in natural deodorants). 

Many people with sensitive skin find they're also able to use our regular strength bicarb-based deodorants, Urban and Surf. These regular strength formulas have less bicarb soda than our extra strength options and are filled with skin-protecting and moisturising ingredients to keep irritation at bay.

Please do remember that a little bit goes a long way, and to wash your deodorant off each day when you bathe/shower so your armpits get some deodorant-free time.

Yes!! Our Mellow (Yellow) and Tango (Orange) scents are bicarb free!

Learn more: Bicarb vs Bicarb Free Deodorant.

Absolutely!!

It's completely safe for your growing children to use Woohoo Natural Deodorants.

You might need to keep an eye on younger kids to make sure they're not using too much though, and don't let them forget to wash under their arms daily so they don't get any build-up of deodorant.

We want you to be able to give Woohoo a try without worrying about it not working for you, so we created our 90 Day Zero Odour / Zero Irritation guarantee.

If at any time within 90 days of your first Woohoo order you are unhappy with your purchase, we'll refund you. We're confident that it will control body odour without irritation, and if it doesn't, then your deodorant is on us.

Read our Return Policy.

You can choose from 2 types of packaging for your Woohoo deodorants, and it's all plastic free and 100% recyclable in your kerbside recycling bin! 

Our All Natural Woohoo Deodorant Pastes (both 60g sizes and 10g samples) are packaged in aluminium tins and are infinitely recyclable.

Our Woohoo Deodorant and Anti-Chafe Stiucksare packaged in recyclable/biodegradable FSC (Forest Stewardship Council Certified) cardboard tubes 😁.

Even though our cardboard tubes are recyclable, many people skip the recycling bin and pop their tubes straight into their home compost. 🌿

Getting Started with Woohoo Deodorant

Yes you certainly can😊

Apply just the same way you do under your arms. You'll find it helps big-time with chafing and rubbing too, for under breasts & thighs. 

If you suffer from smelly feet you can apply the Woohoo on your feet too,

Please remember the anti-chafe properties might make the soles of your feet a little slippery so don't dive into your thongs and hit the dance floor right after applying.

Yes Absolutely!

Just rub it in really well to make sure it is applied to the skin where it can get to work.

If you are new to Woohoo having decided to ditch the aluminium based deo, you will likely have a transition period as your sweat glands unplug and those chemicals and toxins are released as you sweat, and yes odours too!

In our experience about 1 in every 2 people experiences a detox period when starting out. For some  this can take a couple of days, others may experience a week or more. 

Don't panic!  An Armpit detox for your pits can help speed this process :-)   

1. Woohoo Armpit Detox Mask 
2. Make use of an Antibacterial Soap for a couple of days. 
3. A soak in a magnesium (Epsom Salt) bath or even a compress.

You can re-visit these tips down the track if needed as there can be many reasons why your body chemistry might change ( Hormones, diet, medications to name just a few) and a detox can just help to reset the balance !  

No, Woohoo Deodorants are not an Antiperspirant :)

Deodorants focus on stopping B.O. and don't change your body’s natural function of sweating.
Woohoo Deodorants work by using odour absorbing ingredients like bicarb soda, arrowroot powder, cornstarch or clay. These powders can soak up some wetness, and we have anti bacterial oils that not only smell amazing but keep the smelly bacteria at bay.

An Antiperspirant changes the way your body works. They use aluminium to act as plug to stop the sweat, and are largely chemical based products. Over the years a few questions have been raised regarding the safety of these types of products.

Firstly - congrats on ditching your anti-perspirant, a brilliant move!

If you’re used to using an antiperspirant, please remember that this isn’t one! The Woohoo deodorant works by neutralising odour and keeps you dryer by absorbing moisture, but it DOESN’T block your pores with aluminium to stop you from sweating.

Some people have no adjustment period, others 4 days to a week. The longest we have had is 4 weeks though after a week if it is still not lasting all day you might need to change to a different flavour. Different essential oils work better for some people, so our sample pack is a great way to test them out ! ​

You have finished detoxing and possibly.., maybe.. went a little Wild with your new Woohoo Deodorant goodies:-)  OR your old antiperspirant is still lingering.

It is important to note that Woohoo shouldn’t be marking your clothes at all - but, sometimes if we use a little too much product or don't rub it in enough we may be left with white marks or an oil type stain. If the marks are more yellow it's actually sweat staining our clothes.  

Our Laundry tips for dealing with pesky deodorant stains can be found HERE.

Clean dry skin is best, so just after your shower is great.

But there is no hard rule - You can apply right after your evening or morning shower or you might decide if you shower in the evening that you don't need your Woohoo at night and apply in the morning!

You could have a very energetic job or lifestyle and need a couple of showers and reapply after those. Woohoo can fit into your routine however you like :-)

Even though we do lower the pH our Deodorant is still alkaline overall. We also use a combination of 4 different deodorant ingredients so we can use less Bicarb.

This makes the chance of darkening a lot less but it is still possible, I wish we could say there is no chance. 

If you are concerned you could try a magnesium based deodorant like Woohoo Mellow or Tango - it will still have an alkaline pH but we haven't heard of them darkening the skin.

Deodorant Sticks

Push up from the base to expose 1-2mm of deodorant, which is all you really need to last you a few applications before you need to push again. This small amount makes it much easier to pop the lid back on without wastage.

A little bit goes a long way, so just swipe gently under your arms for all day protection from body odour. 

Want to see how it's done? Click here watch a video with our top tips for pushing up your Woohoo deodorant stick.

 

Using the last little bit of deodorant at the end of your Woohoo stick can be tricky but there's an easy solution.

 All you have to do is push that little nugget all the way out, peel off and dispose of the cardboard base and press it on top of a new woohoo stick.  Voila no waste!!(Easier when you haven’t pushed the new stick up yet & in cooler temps you may like to add a little warmth from your hands to soften each part to get them to mould together a bit ) 

Otherwise you can pop it into one of our sample tins and use it paste-style ;)

The Woohoo sticks will protect you from body odour all day (and then some). It’s totally normal to be able to feel the deodorant present under your arms after a long day when you hop in the shower. It’s a good idea to wash it off thoroughly with soap, washer and warm water to avoid build-up. 

Woohoo Sticks are super economical too.  A stick will last you around 3 months perhaps longer  -  as long as it doesn’t get stolen by a family member first! this DOES happen, more often than you would think ;) 

When you're using your stick for the first time it can be a little tricky to push up because the ingredients are a bit stuck to the tube.

So the very first time you push it up it does require a bit more effort, but after that it will slide up and down in its tube easily.

If your stick is stuck OR you’ve pushed it up too far please don’t panic! Click here to watch this little video and see how to release your stuck stick😁.

Please don't worry, this is nothing to be concerned about.

During the rapid cooling process a little air bubble traveling up through the molten formula can cause a small hole to appear in your deodorant.  Your stick will still work exactly the same. 

And since we check the weight of every single deodorant to make sure you get all 60 grams you don’t have to worry about missing out on anything :)

Cardboard and liquids are not best friends so it is better to keep them apart as much as possible, perhaps in the cupboard or cabinet rather than out in the open if you are planning a lovely sauna.... Uhmm, sorry I meant shower. 

There's some small potential for warping of the cap or base or even some colour transference if it gets wet, so if your new Woohoo is mistaken for a bath toy by one of the children perhaps just put it in a dry safe place until it recovers.

These deodorants will stay reasonably firm in higher temperatures up to 45 degrees, but please don't leave them in your car as they can melt and *may* leak.

Deodorant Pastes

It's dead easy :) With clean, dry hands use the tip of your index finger collect to a pea sized amount of deodorant and warm it in your fingertips.

Rub half of it under your arm until it disappears (just like you would a moisturiser) and repeat on the other armpit.

The most fuss-free way to get your Woohoo out is with clean, dry fingers.

If you've got long fingernails, you might want to use a teaspoon or bamboo spatula and keep it handy in the bathroom!

Sometimes there can be a little bit of an air-pocket making them tricky to open, our lids are put on by hand (not machine)

On the fairly rare occasions we've come across a stuck one, generally a little tap on the side of the lid, on the edge of a table can get that airlock to release so that you can unscrew as normal.

That's a great question!

Bacteria require water in order to survive, and Woohoo is a completely waterless product.

That's part of the beauty of it - it doesn't even require preservatives since there's nothing for bacteria to feed on.

 

We love Summer! However, while the heat makes some loopy, it can also make Woohoo go a little lumpy. It’s a perfectly natural thing that shea butter can do.

When we make Woohoo, the shea butter is melted, everything is mixed and homogenised.

We then cool them down as fast as we can.  Unfortunately when the outside temperature is above 35 degrees, the shea butter warms back up again which can let the little balls start to form. They’re more noticeable (or notice-a-ball LOL) when there are clays and powders to grab onto. So if you have a Woohoo that has some little lumps or feels grainy, it has gotten over warm,  then cooled back down slowly.

 It’s nothing to worry about as the lumps easily dissolve when rubbed between your fingers. Your Woohoo has not been damaged or gone off, so there is absolutely nothing to worry about. Phew ;)

If one day you do find you have a lumpy Woohoo and you’re not 100% happy with it, just get in touch with us at [email protected] and we’ll look after you :)

Skincare

Happy Skincare

Don't worry, our Happy Skincare natural skin creations haven't gone away. They've just changed their look! 

In July 2022 we merged our Happy Skincare and Woohoo Body brands together, so now our skincare range is going by Woohoo Skincare 😍.

Our first "brand baby", Happy Skincare, was born many years ago (2010), and since then our brand family has grown and grown....

12 years down the track we have decided focus our energy on just one brand so now Woohoo Body is housing all of our creations from Happy Skincare, HESO Men's Grooming, and Happy You.

WOOHOO!! Get ready for some all-round awesome vibes, a few new product names, and more eco-friendly packaging than ever before.

 

Your Happy Skincare and HESO Grooming favourites can be purchased right here on the Woohoo Body website (but they look a little different now!). 

Our Happy Skincare and HESO products have new Woohoo-branded minimal plastic packaging and a few have changed their names, but they are still the same skin-loving, carefully researched and formulated products, crafted by our in-house manufacturing team in small batches.

The Woohoo Skincare range is available at our Woohoo HQ storefront in Newcastle NSW, in our online store, our fantastic beauty salon stockists around the country, and select online retailers.

Click here to find a stockist.

 

Getting Started with Woohoo Skincare

Absolutely!

All of our oils are available in sample sizes so that you can test them out for yourself :) The trick is to only apply a little by spreading it across your fingertips & pressing your fingers to your face.

Laugh Out Loud is a little bit richer than Good Vibes, Sunrise Over C and Black Seed Oil but also sits beautifully under makeup.

When changing to new products there are a couple of things to keep in mind

There can often be a period of adjustment for your skin and this can sometimes cause a breakout. 

These products are created to clear your skin and they do this by pulling impurities to the surface and balancing your skin as it clears and settles :) 

We have a couple of options for you!!

Our Sample PacksJust choose  one that aligns most closely with your skin type.

Our Skin Type Quiz!  to find your Match 

What to get a little more specific ? Book a free Phone or Email Skin Consult 

Pop an email to [email protected]

Or, if you feel like giving us a call between 8am-4pm 02 4040 5353 - We love to chat 😁

 

Our Over The Moon Rich Repair Cream &  Sweet Dreams Beauty Cream are best suited for those with thirsty skin who don’t need to worry about blemishes !

If you need an extra boost,  pair one of these with a Serum or Facial Oil.  

Moisturisers & Oils

Our Butterfly Kisses Probiotic Gel Cream and Perfectly Happy Light Cream, are both lovely lightweight and non-comedogenic (won't clog pores)

Sensitive or Reactive Skin

Yes, our products are very suitable for sensitive skin.

We'd recommend starting with one of our deodorant or facial Sample Packs!

A dry, sensitive skin needs very gentle cleansing and exfoliating.

A routine including our Our Cloud 9 Deep Cleansing Balm removed with a Konjac Sponge infused French Red Clay would do the trick.

Re-balance and tone with the Raindrops On Roses Hydrating Tonic and moisturise with the Laugh Out Loud Active Jojoba Oil or Over the Moon Rich Repair Cream.

The Pig In Mud Mineral Mask would help by gently drying out the white heads and drawing blackheads to the surface.

Alternatively the This is Me Enzyme Mask will remove any build up of dry flaky skin, unclog pores and leave your skin glowing.

You'll need something super gentle, We would recommend:

1. Cleanse - Cloud 9 Deep Cleansing Balm with the Konjac Sponge (French Red Clay)
2. Tone - Raindrops on Roses Hydrating Tonic
3. Moisturise - Over the Moon Rich Repair Cream, Dilo Oil or FG Serum #3
Our top pick would be the TLC intensive Repair Oil, Dilo Oil, Fairy Godmother Serum #3 and the Over the Moon Rich Repair Cream

We completely understand that search for suitable products can be quite expensive when you have ultra-sensitive skin! We've heard way too many stories of people spending a small fortune on products before they finally discovered our creations.

If you want to try them and see if it works for your sensitive skin too, we recommend starting with a sample pack The Hydrate and Nourish - Deluxe Calming pack.

We've done everything we can to make them amazing value. They are more like travel mini's than samples as the products last about 2 weeks. 

Skin Concerns

Blackheads occur when the pores in the skin become plugged with dead skin cells and an oily, protective substance known as sebum. When these pores are plugged, the dead skin cells in the open pore react with oxygen in the air and turn black, forming a blackhead.

A fab cleansing routine with the right products will help balance, draw and heal and reduce the appearance of these blemishes. Use your favourite cleanser and add in some extra’s including a Mask 1-2 times per week to keep those blackheads at bay.

A great place to start is our Deluxe Clear and Calm Sample Pack

Whilst pores don't in fact open and close like doors, You can definitely make them appear smaller by keeping them clean. 

A good 3 Step cleansing routine will help. 

Another nifty tip is the Pig in Mud Mineral Mask or Enzyme Exfoliating Mask,  When used 1 - 2 times per week will help to smooth, tone, refine and revitalise the skin.

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